Cancellation and Refund Policy

1. Cancellation Requests

1.1 Course Enrollment: If you wish to cancel your enrollment in a course, you must submit a cancellation request to our customer support team. The cancellation request must include your name, email address, and details of the course you wish to cancel.

1.2 Timing: Cancellation requests will be considered within a specified time period from the date of enrollment. The specific timing requirements for cancellation eligibility may vary depending on the course. Please refer to the course details or contact our customer support for more information.

2. Refund Eligibility

2.1 Approval Process: All cancellation requests are subject to review and approval by our team. We reserve the right to determine the eligibility for refunds on a case-by-case basis.

2.2 Deductions: Approved refunds may be subject to deductions for any discounts applied, transaction fees, or non-refundable components of the course.

3. Refund Processing

3.1 Method of Refund: Refunds, if approved, will be processed using the original payment method used during the enrollment process. We do not offer refunds via alternative payment methods.

3.2 Processing Time: Refunds will be processed within a reasonable timeframe, typically within 30 days from the date of approval.

4. Non-Refundable Items

4.1 Certain components of the course, such as downloadable materials or access to additional resources, may be non-refundable. Please refer to the course details or contact our customer support for more information.

Shipping and Delivery Policy

1. Digital Delivery

1.1 Course Access: Upon successful enrollment in a course, you will receive access to the course materials electronically through your account on our Website. No physical shipping or delivery is involved.

1.2 Delivery Time: Course materials will be accessible immediately or within a specified timeframe, depending on the course and its availability.

1.3 Notification: You will receive an email notification with instructions on accessing the course materials and any additional information relevant to your enrollment.

2. Technical Requirements

2.1 Device and Connectivity: To access the course materials, you must have a compatible device (e.g., computer, tablet, or smartphone) with a stable internet connection.

2.2 Software and Plugins: Some courses may require specific software or plugins to access certain features or content. The required software or plugin information will be provided within the course materials or in the course description.

3. Support and Assistance

If you encounter any technical issues or require assistance with accessing or navigating the course materials, please contact our customer support team. We will make reasonable efforts to provide timely support and resolve any issues you may encounter.

This document was last updated on 13/07/2023.